04-08-11, 06:28 AM
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#1 (permalink)
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Join Date: Jul 2011
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 | Validating help
Hi everyone,i submitted a finished card yesterday afternoon and it still hasn’t been validated,does that mean there is a problem with it? It was a gold star sheet and another card i submitted yesterday went through fine…..also if there is a problem with a card are you told about this something wrong??
Please help!!  | 
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04-08-11, 08:24 AM
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#2 (permalink)
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Join Date: Sep 2009
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In your control panel you should have a section cards in quarantine. Have a look to see if you have any but they can take up to 48hrs to be validated.
Steve
GOLD STAR Items designed by Stephen Ingram | |
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04-08-11, 08:46 AM
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#3 (permalink)
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Thanks Smokiejoe,im new to all this so not always sure how it works,it does show that i have one card in quarantine on my control panel.I was just unsure because i have only submitted 2 other cards and these were validated within a couple of hours so i didn’t realise it could take up to 48hrs.Can i ask how CUP let you know if there is a problem with a card that you have submitted,do they email you or something? Many thanks x
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04-08-11, 08:54 AM
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#4 (permalink)
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Join Date: Feb 2011 Location: Wellingborough, Northamptonshire
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Hi. If they have put it back into quarantine for any reason if you look at the bit in your control panel that says "resubmit quarantined cards" etc the card should be listed there and next to it will say something like -"too dark" or "too light" etc that will tell you the problem. You would then need to just attach a new photo. Hope that helps!! Any worries put in a support ticket.
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04-08-11, 09:01 AM
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#5 (permalink)
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Oh thank you Helen,that makes total sense…its just me wondering if there was a problem with the card and how on earth will i know…worry,worry,lol!! Thank you so much for putting my mind at rest!!x
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04-08-11, 09:46 AM
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#6 (permalink)
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Join Date: Aug 2010 Location: Kent coast, UK
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Originally Posted by Paperboo  | |
Oh thank you Helen,that makes total sense…its just me wondering if there was a problem with the card and how on earth will i know…worry,worry,lol!! Thank you so much for putting my mind at rest!!x
| Helloooo - I am still waiting too for 4 cards to be validated too since yesterday - guess the team are very busy today!!!!  | |
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04-08-11, 09:50 AM
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#7 (permalink)
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Join Date: Aug 2010 Location: Kent coast, UK
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Haahaaa - the cards have just been validated!!!! So yours hopefully will be on show now!!!!  | |
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04-08-11, 11:38 AM
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#8 (permalink)
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Join Date: Jul 2011
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Thanks Jane,yes mine has too…panic over,lol!! x
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